Privacy Policy

1. Who We Are

TaxOutlier LLC ("TaxOutlier," "we," "us," or "our") provides property tax protest services for homeowners in the Dallas–Fort Worth metroplex. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services.

2. Information We Collect

We collect the following categories of information:

• Contact information — name, email address, phone number, and mailing address that you provide when you sign up for our service.
• Property information — your property address and county appraisal district account number, which we use to look up public tax records on your behalf.
• Payment information — credit or debit card details collected securely through Stripe. We never store your full card number on our servers.
• Authorization records — your electronic signature authorizing us to represent you before the appraisal review board.
• Usage data — standard web analytics such as pages visited, browser type, and IP address, collected automatically when you browse our site.

3. How We Use Your Information

• To generate your property valuation evidence report.
• To file and manage your property tax protest on your behalf.
• To communicate with you about your protest status and results.
• To process payments for services rendered.
• To improve our service and fix technical issues.

4. We Do Not Sell Your Data

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We only share your information when necessary to provide our service (for example, submitting your protest to the county appraisal review board) or when required by law.

5. Third-Party Services

We use the following third-party services to operate:

• Stripe — for secure payment processing.
• Cloudflare — for secure file storage of your evidence reports.
• Twilio — for SMS notifications about your protest status.

Each of these providers maintains their own privacy policies and security practices. We only share the minimum data required for each service to function.

6. How We Protect Your Information

• All data in transit is encrypted with TLS (HTTPS).
• Payment card data is handled entirely by Stripe and never touches our servers.
• Evidence reports are stored in a private, access-controlled cloud bucket.
• Database access is restricted to authenticated application services only.

7. Data Retention

We retain your information for as long as needed to provide our services and comply with legal obligations. If you request deletion of your data, we will remove it within 30 days, except where we are required by law to retain it.

8. Your Rights

You may contact us at any time to:

• Request a copy of the personal data we hold about you.
• Correct inaccurate information.
• Request deletion of your data.
• Opt out of marketing communications.

9. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or by posting a notice on our website. Your continued use of our service after changes are posted constitutes your acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or your personal data, contact us at: