Terms of Service

1. Overview

These Terms of Service (“Terms”) govern your use of the property tax protest and consulting services provided by TaxOutlier LLC, a Texas limited liability company (“TaxOutlier,” “we,” “us,” or “our”). By enrolling in or using our services, you (“Client,” “you,” or “your”) agree to be bound by these Terms. If you do not agree to these Terms in their entirety, do not use our services.

These Terms constitute a binding agreement between you and TaxOutlier and, together with our Privacy Policy (incorporated herein by reference), form the entire agreement between you and TaxOutlier regarding the subject matter hereof, superseding all prior or contemporaneous communications, whether electronic, oral, or written.

2. Services Provided

2.1 Texas Operations

TaxOutlier prepares property valuation evidence reports and files property tax protests on your behalf with the applicable county appraisal review board (“ARB”) in the State of Texas. Our Texas services include, but are not limited to:

• Researching comparable properties and generating evidence packages pursuant to Texas Tax Code § 41.43 (Protest of Determination of Value or Equal and Uniform Appraisal).
• Filing protest paperwork in compliance with Texas Tax Code § 41.44 (Notice of Protest), which must be filed no later than May 15 or the 30th day after the date the notice of appraised value is delivered to the property owner, whichever is later.
• Representing you at informal and formal ARB hearings as your designated agent under Texas Tax Code § 1.111 (Representation of Property Owner).
• Communicating with appraisal district staff regarding your protest.

2.2 Texas Post-ARB Appeals (Optional Add-On)

If you are dissatisfied with the ARB’s determination, the following post-ARB remedies may be available. These are optional services and require a separate written agreement and fee arrangement:

• Regular Binding Arbitration (RBA): Pursuant to Texas Tax Code Chapter 41A, a property owner may appeal an ARB order to binding arbitration administered by the Texas Comptroller of Public Accounts if the property qualifies as the owner’s residence homestead under § 11.13 or the appraised or market value as determined by the ARB is $5 million or less. The request must be filed with the Comptroller no later than the 60th day after you receive notice of the ARB’s order.
• SOAH Appeal: For properties with an appraised or market value exceeding $1 million as determined by the ARB, you may appeal to the State Office of Administrative Hearings (“SOAH”) under Texas Tax Code § 41A.015. A Notice of Appeal must be filed with the appraisal district chief appraiser within 30 days of receiving the ARB order.
• District Court Appeal: Pursuant to Texas Tax Code § 42.01, a property owner who has exhausted administrative remedies may appeal an ARB order by filing a petition in the district court of the county in which the property is located. The petition must be filed within 60 days after the ARB’s order is issued.

TaxOutlier’s standard engagement covers the protest process through the ARB determination. Post-ARB appeals are not included in the standard contingency fee and require a separate agreement executed prior to TaxOutlier pursuing any post-ARB remedy on your behalf. TaxOutlier is not a law firm and may refer you to a licensed attorney for district court appeals.

2.3 Florida Operations

Where TaxOutlier provides services in the State of Florida, we file petitions and represent clients before the applicable county Value Adjustment Board (“VAB”) pursuant to Florida Statutes Chapter 194 (Administrative and Judicial Review of Property Taxes). Our Florida services include, but are not limited to:

• Researching comparable properties and preparing evidence for VAB hearings.
• Filing petitions with the VAB pursuant to Florida Statutes § 194.011 (Assessment Notice; Objections to Assessments). Petitions must be filed no later than the 25th day following the mailing of the Truth in Millage (“TRIM”) notice by the county property appraiser’s office. The VAB must receive the petition by this deadline; postmark dates are not sufficient.
• Filing petitions related to denial of exemptions, agricultural classifications, or high-water recharge classifications, which must be filed no later than the 30th day following the mailing of the notice of denial by the property appraiser, pursuant to Florida Statutes § 194.011(3)(d).
• Representing you at VAB hearings as your authorized representative or agent under Florida Statutes § 194.034(1) (Hearing Procedures).
• Communicating with the county property appraiser’s office regarding your petition.

The filing of a Florida petition is subject to TaxOutlier’s review of the assessment shown on your annual TRIM notice, as described in Section 5.2. Florida VAB filing fees are addressed in Section 4.3.

2.4 Florida Post-VAB Appeals

If you are dissatisfied with the VAB’s determination, Florida Statutes § 194.171 provides that you may file an action in circuit court within 60 days after the VAB’s decision is rendered. Circuit court appeals are not included in TaxOutlier’s standard engagement and require a separate agreement. TaxOutlier may refer you to a licensed Florida attorney for circuit court proceedings.

2.5 Service Limitations

Our services are limited to the property tax protest and petition process as described herein. We do not provide services related to property tax exemption applications (except as noted in Section 2.3), tax lien disputes, eminent domain proceedings, or any matter outside the scope of protesting the appraised or assessed value of your property.

3. Engagement Term; No Auto-Renewal

3.1 Per-Year Engagement

Your engagement with TaxOutlier is for the 2026 tax year only. Each enrollment authorizes TaxOutlier to file and pursue a protest or petition for the 2026 tax year as specified at the time of enrollment. There is no automatic renewal. These Terms apply exclusively to protests and petitions filed for the 2026 tax year.

3.2 Enrollment for Subsequent Years

If you wish TaxOutlier to represent you for any tax year after 2026, you must affirmatively enroll again by completing a new enrollment form or responding to an enrollment invitation for that subsequent year. We may send you a courtesy reminder prior to the start of the next protest or petition season, but this reminder does not create any obligation on your part and does not constitute automatic re-enrollment.

3.3 Agent Authorization Expiration

Any agent designation or written authorization filed on your behalf shall expire at the conclusion of the 2026 tax year protest or petition cycle, unless the designation specifies a different expiration date. In Texas, the agent designation under Texas Tax Code § 1.111 will remain on file with the appraisal district until formally revoked; however, TaxOutlier will not act on your behalf for any tax year after 2026 without a new enrollment and a new or renewed agent designation.

4. Fee Structure

4.1 Contingency Fee

Our service operates on a contingency-fee basis. You pay nothing unless we achieve a reduction in your property’s appraised or assessed value.

4.2 Fee Calculation Example

Texas example: If your protest lowers your appraised value by $30,000 and your combined tax rate is 2.5%, your first-year tax savings would be $750. Our fee would be $150.00 (20% of $750).

Florida example: If your petition lowers your assessed value by $30,000 and your millage rate is 1.8%, your first-year tax savings would be $540. Our fee would be $162.00 (30% of $540).

4.3 Florida Fee Disclosure

For Florida clients: Pursuant to the Florida Deceptive and Unfair Trade Practices Act (Florida Statutes §§ 501.201–501.213), TaxOutlier discloses the following: (a) our fee is thirty percent (30%) of first-year tax savings, plus reimbursement of the advanced VAB filing fee described in clause (e) only if a reduction is obtained; (b) you will not be charged any upfront fees, retainers, or flat fees; (c) the total fee amount depends on the outcome of your petition and cannot be determined until a final VAB or property appraiser determination is issued; (d) you have the right to cancel at any time before your petition is filed at no cost, as described in Section 10; and (e) TaxOutlier advances the VAB petition filing fee charged by the county Clerk of Court (typically $15 to $50 per petition, set by each county) at the time of filing; if a reduction is obtained, you reimburse this fee in addition to the contingency fee, and if no reduction is obtained, TaxOutlier bears the fee and you owe nothing.

4.4 Fee Disputes

Any dispute regarding the calculation of fees must be raised in writing within thirty (30) days of the fee being charged. Failure to timely dispute a fee constitutes acceptance of the amount charged.

4.5 Referral Fees and Co-Brokering

TaxOutlier may enter into referral or co-brokering arrangements with third-party property tax consultants, real estate professionals, or other service providers in connection with the delivery of its services. Any such arrangement shall not increase the contingency fee charged to you. TaxOutlier remains solely responsible to you for the quality and performance of services under these Terms, regardless of any referral or co-brokering arrangement.

5. Authorization as Agent

5.1 Texas Agent Designation

By enrolling in our service for Texas properties, you authorize TaxOutlier to act as your designated agent pursuant to Texas Tax Code § 1.111. You agree to execute the agent designation form prescribed by the Texas Comptroller under § 1.111(h), which must be filed with the applicable county appraisal district before TaxOutlier can act on your behalf. This authorization includes, but is not limited to:

• Filing protests, motions, and related documents on your behalf pursuant to Texas Tax Code §§ 41.41–41.45.
• Accessing your property’s public appraisal records through the appraisal district.
• Attending informal and formal ARB hearings as your designated representative.
• Negotiating and entering into settlement agreements with the chief appraiser on your behalf, which, pursuant to Texas Tax Code § 1.111(e), shall be final and binding.
• Communicating with appraisal district staff regarding your protest.

You acknowledge that under Texas Tax Code § 1.111(d), a property owner may not designate more than one agent per item of property, and your designation of TaxOutlier revokes any previous agent designation for the same property.

5.2 Florida Agent Designation

By enrolling in our service for Florida properties, you authorize TaxOutlier to act as your authorized agent or representative before the applicable county Value Adjustment Board. You agree to execute a written authorization as required by Florida Statutes § 194.011(3). This authorization includes:

• Filing petitions with the VAB on your behalf no later than the 25th day following the mailing of the TRIM notice.
• Attending and presenting evidence at VAB hearings under Florida Statutes § 194.034.
• Negotiating with the county property appraiser’s office on your behalf.
• Communicating with VAB staff and the property appraiser regarding your petition.

Pursuant to Florida Statutes § 194.034(1)(a), the following licensed professionals may appear before the VAB on behalf of a taxpayer: attorneys licensed under Chapter 4 of the Florida Bar, real estate appraisers and brokers licensed under Chapter 475, certified public accountants licensed under Chapter 473, and tax agents licensed under Chapter 468 Part XIV. If TaxOutlier’s representative does not hold one of these licenses, your written authorization will accompany the petition and you may be required to appear at the hearing or provide a power of attorney pursuant to Florida Statutes Chapter 709, Part II.

Petition review before filing. For Florida properties, the filing of a petition is subject to TaxOutlier’s review of the assessment shown on your annual TRIM notice. If, in TaxOutlier’s professional judgment, the updated assessment does not present a reasonable basis for a petition, TaxOutlier may decline to file. In that event, the engagement ends at no cost to you, and we will notify you using the contact information provided at enrollment.

5.3 Scope of Agent Authority

Unless you provide written instructions to the contrary prior to any hearing, you authorize TaxOutlier, in its professional judgment, to:

• Accept or reject settlement offers at informal hearings or pre-hearing conferences.
• Proceed to formal hearings if informal resolution is unsatisfactory.
• Make strategic decisions regarding the presentation of evidence, comparable properties, and legal arguments.
• Request postponements or continuances where procedurally available.

If you become unresponsive to our communications for a period of fifteen (15) days or more during an active protest or petition, TaxOutlier is authorized to proceed using its professional judgment in your best interest, including accepting a settlement offer. We will make at least two (2) attempts to reach you by email and phone before exercising this authority.

5.4 Revocation

You may revoke this authorization at any time by providing written notice to TaxOutlier at info@taxoutlier.com. Revocation does not affect any actions already taken on your behalf prior to the effective date of revocation, and you remain responsible for any fees arising from reductions obtained as a result of actions taken before revocation. In Texas, revocation must also be filed with the applicable appraisal district pursuant to Texas Tax Code § 1.111(c).

6. Exclusive Representation and Non-Circumvention

During the term of your engagement with TaxOutlier for a specific property for the 2026 tax year, you agree that:

• TaxOutlier shall serve as your exclusive representative for property tax protest or petition purposes for that property for the 2026 tax year.
• You will not engage or retain any other property tax consultant, agent, or representative to file a competing protest or petition for the same property for the same tax year.
• You will not directly contact the appraisal district, ARB, property appraiser, or VAB to negotiate, settle, or withdraw a protest or petition that TaxOutlier has filed on your behalf without our prior written consent.

Any action by you that circumvents, undermines, or interferes with a protest or petition filed by TaxOutlier shall not relieve you of your obligation to pay the contingency fee on any reduction that is obtained, and TaxOutlier reserves the right to seek damages for any lost fee opportunity resulting from such circumvention.

7. Regulatory Compliance and Licensing

7.1 Texas

TaxOutlier maintains the applicable Texas Department of Licensing and Regulation (“TDLR”) property tax consultant registration(s) in good standing under Texas Occupations Code Chapter 1152.

7.2 Florida

Florida does not require a separate property tax consultant license to represent property owners before the Value Adjustment Board. Representation before the VAB is governed by Florida Statutes §§ 194.011 and 194.034. Where TaxOutlier employs or retains individuals who hold licenses under Florida Statutes Chapter 475 (Real Estate Brokers, Sales Associates, and Appraisers), Chapter 473 (Certified Public Accountants), or Chapter 468 Part XIV (Tax Agents), such individuals’ licenses are maintained in good standing with the Florida Department of Business and Professional Regulation (“DBPR”).

TaxOutlier complies with the Florida Deceptive and Unfair Trade Practices Act (Florida Statutes §§ 501.201–501.213) in all aspects of its consumer-facing marketing, fee disclosures, and service representations.

7.3 Compliance Commitment

TaxOutlier is committed to complying with all applicable federal, state, and local laws, regulations, and licensing requirements in each jurisdiction in which it operates. If regulatory requirements change, TaxOutlier will update its practices accordingly and will notify affected clients of any material changes.

8. Not a Law Firm; No Legal Advice

TaxOutlier is not a law firm and does not provide legal advice. Our employees and representatives are not attorneys (unless separately identified as such). The services we provide are limited to property tax consulting and protest/petition representation as permitted under applicable state law, including Texas Occupations Code Chapter 1152 and Florida Statutes Chapter 194. If you need legal advice regarding your property taxes or any other matter, you should consult a licensed attorney.

Nothing in these Terms or in TaxOutlier’s communications creates an attorney-client relationship between you and TaxOutlier or any of its employees or representatives.

9. Disclaimer of Warranties; No Guarantee of Results

TAXOUTLIER PROVIDES ITS SERVICES ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, TAXOUTLIER EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Results are not guaranteed. While we use data-driven analysis to build the strongest possible case for a reduction, the outcome of every protest or petition is ultimately determined by the applicable county appraisal district, appraisal review board, property appraiser, or Value Adjustment Board. We make no promise, warranty, or representation that your appraised or assessed value will be reduced by any specific amount or at all. Past results do not guarantee future outcomes.

10. Cancellation

• Before protest/petition filing: You may cancel at any time before we file your protest or petition at no cost.
• After protest/petition filing: If you cancel after your protest or petition has been filed, you remain responsible for the contingency fee on any reduction obtained as a result of the protest or petition we already initiated on your behalf, and, for Florida petitions, reimbursement of the advanced VAB filing fee if a reduction is obtained (see Section 4.3).
• How to cancel: Send a cancellation request to info@taxoutlier.com or call 1-888-499-7402. We will confirm cancellation within two (2) business days.

Cancellation does not affect TaxOutlier’s right to receive fees for services already rendered that resulted in a reduction of your property’s appraised or assessed value. Because these Terms do not auto-renew (see Section 3), no cancellation is required at the end of a tax year; the engagement simply concludes.

11. Client Responsibilities

You agree to:

• Provide accurate and complete property and contact information at enrollment and promptly update such information if it changes.
• Promptly respond to any requests for additional information or documentation needed for your protest or petition, including but not limited to property condition details, recent sales information, repair estimates, and photographs.
• Maintain a valid payment method on file for the duration of the engagement.
• Execute all necessary authorization forms, including agent designation forms, powers of attorney, or written authorizations required by applicable law, within ten (10) business days of our request.
• Not take any action that could interfere with or undermine a pending protest or petition without prior written notice to TaxOutlier.
• Notify TaxOutlier of any communications received directly from the appraisal district, ARB, property appraiser, or VAB within five (5) business days of receipt.
• For Florida clients: Ensure that your petition filing information, including the property’s legal description and parcel identification number, is accurate, as petitions must be received by the VAB (not merely postmarked) within the statutory 25-day window following the TRIM notice mailing.

12. Indemnification

You agree to indemnify, defend, and hold harmless TaxOutlier, its members, managers, officers, employees, agents, and representatives from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:

• Your breach of these Terms or any representation or warranty made herein.
• Your provision of inaccurate, incomplete, or misleading information.
• Your interference with or circumvention of a protest or petition filed by TaxOutlier.
• Any claim by a third party arising out of your property or property tax matters, except to the extent caused by TaxOutlier’s gross negligence or willful misconduct.

13. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, TAXOUTLIER’S TOTAL AGGREGATE LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR OUR SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT OF FEES ACTUALLY PAID BY YOU TO TAXOUTLIER IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) TWO HUNDRED FIFTY DOLLARS ($250.00).

IN NO EVENT SHALL TAXOUTLIER BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, MISSED FILING DEADLINES CAUSED BY YOUR FAILURE TO PROVIDE TIMELY INFORMATION, OR ANY DAMAGES ARISING FROM YOUR INABILITY TO USE OUR SERVICES OR FROM ANY INTERRUPTION OF SERVICES, REGARDLESS OF WHETHER TAXOUTLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF THE LEGAL THEORY UPON WHICH SUCH CLAIM IS BASED.

The limitations in this Section 13 shall not apply to liability arising from TaxOutlier’s gross negligence, willful misconduct, or fraud.

14. Force Majeure

TaxOutlier shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from events beyond TaxOutlier’s reasonable control, including but not limited to: acts of God, natural disasters, hurricanes, floods, pandemics, epidemics, government orders or restrictions, changes in law or regulation, appraisal district or property appraiser system outages or delays, ARB or VAB scheduling delays or cancellations, wars, terrorism, riots, civil unrest, labor disputes, or failures of third-party technology systems. In the event of a force majeure event, TaxOutlier’s obligations shall be suspended for the duration of the event, and applicable deadlines shall be extended accordingly to the extent permitted by law.

15. Data and Privacy

TaxOutlier’s collection, use, and disclosure of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to the collection and use of your information as described in the Privacy Policy.

You acknowledge that in performing our services, we may access publicly available property records and appraisal data from county appraisal districts (Texas) and county property appraiser offices (Florida). We may retain anonymized and aggregated property data (including sale prices, appraised values, property characteristics, and comparable property analyses) for use in our internal research and future client engagements, provided such data does not identify you personally.

Upon the conclusion of your engagement for a given tax year, we will retain your personal information (name, contact details, property address, payment records) for a period of three (3) years for compliance, record-keeping, and legal defense purposes, after which it will be securely deleted unless a longer retention period is required by applicable law. You may request deletion of your personal information at any time by contacting us at info@taxoutlier.com, subject to our legal retention obligations.

16. Dispute Resolution

16.1 Informal Resolution

Before initiating any formal dispute resolution proceeding, you agree to first contact TaxOutlier at info@taxoutlier.com and attempt to resolve the dispute informally for a period of at least thirty (30) days.

16.2 Binding Arbitration

If the dispute is not resolved informally, you and TaxOutlier agree that any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, shall be determined by binding arbitration administered by the American Arbitration Association (“AAA”) in accordance with its Consumer Arbitration Rules then in effect. The arbitration shall take place in Dallas County, Texas, or, if mutually agreed, by videoconference. The arbitrator’s award shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

Each party shall bear its own costs and attorneys’ fees in connection with the arbitration, unless the arbitrator determines that a party’s claim or defense was frivolous or brought in bad faith, in which case the arbitrator may award reasonable attorneys’ fees to the prevailing party.

16.3 Class Action Waiver

YOU AND TAXOUTLIER AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CLASS OR REPRESENTATIVE PROCEEDING.

16.4 Small Claims Exception

Notwithstanding the foregoing, either party may bring an individual action in small claims court for disputes within the jurisdiction of such court.

16.5 Opt-Out

You may opt out of the arbitration and class action waiver provisions of this Section 16 by sending written notice to info@taxoutlier.com within thirty (30) days of your initial enrollment. Your opt-out notice must include your full name, property address, and a clear statement that you wish to opt out of arbitration. If you opt out, disputes will be resolved in the state or federal courts located in Dallas County, Texas.

17. Governing Law; Jurisdiction

These Terms are governed by and construed in accordance with the laws of the State of Texas, without regard to conflict-of-law principles. For disputes not subject to arbitration, you consent to the exclusive jurisdiction of the state and federal courts located in Dallas County, Texas.

For services performed in the State of Florida, the substantive property tax laws of Florida (including Florida Statutes Chapters 192, 193, 194, and 196) shall govern the conduct of the petition process and the determination of assessed values, but these Terms and any disputes regarding TaxOutlier’s services (including fee disputes) shall remain governed by Texas law and subject to the dispute resolution provisions herein.

18. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court or arbitrator of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable, or if such modification is not possible, shall be severed from these Terms. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of any other provision of these Terms.

19. Waiver

The failure of TaxOutlier to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of TaxOutlier to be effective. A waiver of any provision on one occasion shall not be deemed a waiver of any other provision or of the same provision on any other occasion.

20. Assignment

You may not assign or transfer these Terms or any rights or obligations hereunder without TaxOutlier’s prior written consent. TaxOutlier may assign these Terms in connection with a merger, acquisition, reorganization, or sale of all or substantially all of its assets without your consent, provided that the assignee assumes TaxOutlier’s obligations under these Terms. Any purported assignment in violation of this Section is void.

21. Electronic Signatures and Communications

You consent to the use of electronic signatures, contracts, and communications in connection with these Terms and our services. You agree that your electronic signature on enrollment forms, agent designation forms, and other documents has the same legal effect as a handwritten signature, in accordance with the federal Electronic Signatures in Global and National Commerce Act (E-SIGN Act, 15 U.S.C. §§ 7001–7006), the Texas Uniform Electronic Transactions Act (Texas Business & Commerce Code Chapter 322), and the Florida Electronic Signature Act of 1996 (Florida Statutes §§ 668.001–668.006).

You agree to receive all notices, disclosures, and communications from TaxOutlier electronically, including via email to the address you provide at enrollment. It is your responsibility to maintain a current and valid email address on file.

22. Notices

All notices required or permitted under these Terms shall be in writing and shall be deemed given when: (a) delivered personally; (b) sent by email to the email address on file (with confirmation of receipt); or (c) sent by certified mail, return receipt requested, postage prepaid, to the applicable party’s address on file. You are responsible for keeping your contact information current with TaxOutlier.

23. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email at the address associated with your account at least thirty (30) days before the changes take effect. Because these Terms do not auto-renew, material changes will apply only to new enrollments made after the effective date of the updated Terms. If you have an active engagement at the time of the change, the Terms in effect at the time of your enrollment shall continue to govern that engagement unless you affirmatively agree to the updated Terms.

24. Entire Agreement

These Terms, together with the Privacy Policy, any agent designation or authorization forms you execute, and any separate post-ARB or post-VAB appeal agreement, constitute the entire agreement between you and TaxOutlier with respect to the subject matter hereof and supersede all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and TaxOutlier.

25. Contact Us

If you have questions about these Terms, contact us at: